Privacy notice | Andrews Memorial Hospital

PRIVACY NOTICE

Andrews Memorial Hospital (AMH) (“AMH,” “we,” “us,” or “the Hospital”) respects your privacy. We collect, store, and process your personal data in a lawful, fair, and non-intrusive manner. This occurs, for example, when you complete an online form, provide information via email, or input data directly into our systems. We are committed to safeguarding your personal data and ensuring its security in accordance with the Data Protection Act 2020 (DPA).

What We Collect

We collect personal data directly or indirectly: a) during your interactions with us (e.g., registration, consultations, treatments); b) while completing forms, surveys, or applications; c) via email, phone, chat, or in-person communication; or d) referral from other healthcare providers or authorized representatives.

Types of Information We Collect

We may collect, but are not limited to, the following:

Identification Details: Name, address, date of birth, gender, nationality, and ID numbers.
Contact Information: Phone numbers, email addresses.
Health Information: Medical history, diagnosis, treatments, prescriptions, laboratory results.
Payment Information: Credit/debit card details, billing addresses, and insurance information.

Why We Collect and Process Your Data

We collect and process your data primarily to carry out legitimate healthcare operations and provide you with the highest standard of medical care. This includes administrative purposes, delivering healthcare services, and fulfilling contractual or legal obligations in accordance with local and international regulations.

To Whom We Share Your Data

We may share your data internally within the Hospital to facilitate services such as patient registration, treatment, billing, and follow-up care. Externally, your data may be shared with:

Healthcare professionals involved in your treatment.
Insurance companies for billing and claim purposes.
Government agencies or regulatory authorities, as required by law.
Third-party service providers (e.g., IT systems, laboratory services) under strict confidentiality agreements

How We Protect Your Data

We implement robust technical and organizational measures to protect your data, including:

Encrypted systems and secure storage facilities.
Firewalls and antivirus software.
Access controls, ensuring data is shared only on a need-to-know basis.
Training staff to handle sensitive information responsibly.

Despite our best efforts, no system is entirely immune to potential breaches. We continuously review and improve our security measures.

Your Rights

Under the Data Protection Act 2020, you have the right to:

Access the personal data we hold about you.
Correct inaccurate or incomplete data.
Object to certain processing activities.
Request the deletion of your personal data, where applicable.
Lodge a complaint if you feel your data has been mishandled.

Complaints

If you are dissatisfied with our handling of your personal data, please file a complaint with us directly. If unresolved, you may contact the Office of Information Commissioner for further action.

We Value Your Privacy

Your privacy is important to us, and we are committed to ensuring your data is safe and secure. We want you to feel confident that your personal information is protected.

For more information about our data protection policies or if you have any questions or concerns, please contact us at dpo@amhosp.org or 876-513-2270